Last weekend, British Airways experienced a major IT glitch that left thousands of travelers stranded. While the system was only down for a few minutes in total, no backup kicked in and so the damage reached into all different departments including booking, baggage handling, mobile apps and check-in desks. In the end, all London Heathrow and Gatwick flights were canceled for the rest of the day. Needless to say, passengers and employees all experienced frustration during what should have been a festive holiday weekend.

According to MediaWatch, angry passengers took to social media to complain about their experiences including lack of information from British Airways and of course the end results including “ruined weddings and weekend plans, relatives stranded, and being stuck on tarmacs for hours, without being offered complimentary drinks.”

Some estimates have reached up to £120 million in damages and compensation.

Earlier this week, Anodot CEO David Drai was interviewed for an Information Age article where he explained how implementing advanced business analytics tools like Anodot can correlate a company’s raw data to quickly identify anomalous behavior and catch incidents in real time. Detecting issues in real time would have given British Airways’ technical teams the the opportunity to find and fix the issue before it spiraled into a crisis.

We’ve been keeping a running log of recent glitches that have wrecked havoc across various industries. Real-time incident detection can keep the glitch from hitting the fan.


Look…we know better than most that glitch happens. The key is to stay ahead of the glitches and avoid catastrophic disruption to your business processes. Don’t just take our word for it… let us show you how quickly and easily you can get your company safeguarded with real-time anomaly detection. Schedule a demo!

Written by Anodot

Anodot leads in Autonomous Business Monitoring, offering real-time incident detection and innovative cloud cost management solutions with a primary focus on partnerships and MSP collaboration. Our machine learning platform not only identifies business incidents promptly but also optimizes cloud resources, reducing waste. By reducing alert noise by up to 95 percent and slashing time to detection by as much as 80 percent, Anodot has helped customers recover millions in time and revenue.

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