There’s never a dull moment in the world of anomaly detection. These are the glitches that the world’s largest organizations battled in the month of July.

 

Australian Tax Office Deals with Intermittent Glitches

July 12, 2019 | Australia

Repeated outages in the Australian Tax Office have disrupted the country’s accounting industry, with several businesses to postpone work, reschedule appointments, and eat the cost of lost productivity. Businesses now call for the ATO to compensate them for lost revenue.

 

SBI Glitches Rile Banking Customers

July 22, 2019 | India

An outage at the State Bank of India managed to take down both its payment portal and its mobile app. The outage lasted several hours and prevented customers from logging in or performing transactions, eventually drawing the ire of the Prime Minister’s Office.

 

Equifax Nears Settlement for Record-Breaking Breach

July 19, 2019 | USA

Almost two years after Equifax breached the names, addresses, and social security information of 143 million Americans, the credit bureau has finally approached a settlement for a class-action lawsuit. At up to $700 million, the settlement would be one of the largest of its kind, with each claimant eligible to receive over $125.

 

Twitter Outage Affects Users Worldwide

July 19, 2019 | Global

A major service disruption affected Twitter users across the world on July 19, with users unable to log in or post messages on the social media site. Although the outage only lasted for an hour, it affected a large number of the site’s active userbase in the UK and in the Eastern United States.

 

Pricing Windfall Benefits Photographers on Prime Day

July 17, 2019 | Worldwide

Amazon’s Prime Day celebrations are supposed to deliver bargain-basement prices to loyal consumers – but maybe not this much. One pricing glitch lowered the cost of high-end camera equipment – which originally cost up to $13,0000 – to just around $100. The eCommerce giant says that it will honor the pricing bug. Now THAT’S a deal.

 

Uber Pricing Bug Almost Cost Passengers Thousands 

July 17, 2019 | USA

When a $13 advertised fare costs $1,300, you know something’s amiss. This was the case for hundreds of Uber passengers who fell victim to a pricing bug that apparently moved decimal points two places to the right. Although Uber moved to rectify the error, the glitch caused a brief social media furor.

 

British Smart Meters Start Speaking in Tongues

July 15, 2019 | UK

Welsh, specifically. Hundreds of Bulb (a British smart home manufacturer) near the Welsh border were baffled when their devices suddenly started displaying a Welsh-language user interface. To restore their devices, users had to navigate a five-page menu – also in Welsh. 

 

European SatNav Outage Causes Confusion

July 15, 2019 | EU

While the US has GPS, the EU has Galileo – or at least it did. The European satellite constellation experienced an enormous outage on July 15, remaining offline for a full week. During the outage, drivers and navigators in the EU were forced to rely on the American satellite network as a fail-safe.

 

Telstra Service Disruption Costs Businesses $100M

July 12, 2019 | Australia

Australia banks and retailers who rely on Telstra to provide ATM and electronic POS services experienced millions of dollars in losses on July 12. The outage lasted around four hours total, which was enough to take a significant bite out of retailers’ daily revenues. Australian businesses are now considering other payment processing companies and methods.

 

Rogers Error Blocks Canadian 911 Calls

July 8, 2019 | Canada

There are phone outages, and there’s what happened with Rogers. The Canadian telco giant experienced a massive two-day outage that left its customers unable to contact emergency services. Firefighters and police departments reported emergency phone calls that disconnected as soon as they were picked up, leaving them scrambling to find the source of trouble.

 

MYOB Glitch Causes Salary Chaos

July 7, 2019 | Australia

Imagine knowing how much everyone else in your department was paid – and the flurry of salary negotiations it would cause. This was the reality for customers of the Australian payroll services provider MYOB, which sent salary payment summaries to the incorrect individual a whopping 220 times during the month of June. As a result, the firm was forced to close during the busiest time of its fiscal year.

 

Tele2 Network Failure Prompts Swedish Investigation

July 5, 2019 | Sweden

In late June, Tele2 – Sweden’s second-largest telco provider – reported an outage that lasted several hours. This was the third massive outage this year, and one that blocked customers from contacting emergency numbers as well. Tele2 is currently conducting its own internal audit and says that it welcomes a government investigation.

 

WhatsApp Outage Strands Customers

July 3, 2019 | Worldwide

WhatsApp is one of the world’s most popular communication apps – and an outage on July 3 left many of its customers unable to talk to one another. Users couldn’t connect to the app, send photos, or receive messages. In addition, Facebook and Instagram, which are all owned by the same company, both experienced outages prior to a major U.S. holiday.

 

Internet Snafu Takes Out DownDetector (and the rest of the internet)

July 2, 2019 | USA

When even DownDetector is down, you know you’ve got problems. That’s what happened on July 3, 2019, when Cloudflare – a major U.S. content delivery network – experienced an outage for at least an hour. Cloudflare plays a central role in delivering the internet to U.S. customers, so any error in the service can cascade rapidly.

It’s been a summer of outages across the world. So far, nearly every major social media network has experienced at least one outage of some kind, and the season is not over yet. Many companies are keeping out of the headlines by working with AI anomaly detection services. Learn how it works and keep your platform up and running, no matter what.

 

Topics: Glitch List
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