It may be back-to-school month, but the glitches never went on summer vacation! Check out the glitches that occurred since our last report…

Email Continuity Firm Goes Dark

September 19, 2019 | USA

Customers rely on Mimecast to host 296 billion emails, which is why users were distressed during a service disruption. What do you do when the company that lets you access your email prevents you from accessing your email?


12-Hour Salesforce Disruption Cancels Productivity

September 20, 2019 | Global

A massive disruption felled Salesforce services globally, with an outage so bad that engineers were forced to fix servers by hand. Many users were so completely impacted that they were forced to leave work entirely – good thing this happened on a Friday!


Reddit Outage Drives Users to Twitter

September 18, 2019 | Global

What happens when your favorite social media site goes down? You complain about it on a different site. A two-hour Reddit outage drove tens of thousands of users to Twitter to kvetch.


Starhub Outage Takes Singapore Offline

September 17, 2019 |Singapore

Users across the entire island of Singapore were affected by an outage that lasted nearly 4 hours, preventing them from connecting to the internet on mobile devices. Hundreds of users took to social media to register complaints.


Banking Glitch Causes Customers to Miss Paychecks

September 13, 2019 | Australia

Friday the thirteenth struck Australian banking customers with a vengeance as an outage at ANZ Bank caused customers to miss paychecks and go nearly the entire weekend without getting paid.


PayPal Bug Stalls Transactions

September 13, 2019 |Global

A particularly irritating bug was revealed to have struck PayPal users over the summer. During that time, transactions made via PayPal were debited correctly to merchants, but customers weren’t charged until weeks later, causing widespread confusion.


Spectrum ISP Suffers Rolling Outages

September 10, 2019 | USA

Over a series of days starting September 10th and repeating on the 12th, 13th, 19th, and 24th, internet and cable provider Spectrum experienced a series of outages affecting primarily TV customers throughout the United States.


Don’t Take that Selfie Yet – Instagram Service Goes Offline

September 9, 2019 | Global

Over 1300 Instagram users were affected by an outage that prevented them from refreshing their feeds or logging in. The application had been experiencing frequent glitches, with many users taking to other social media sites to express their frustrations.


Customers Threaten to Leave After Massive Banking Outage

September 6, 2019 | New Zealand

Customers at the Bank of New Zealand warned that they would vote with their feet after an outage in their banking system prevented customers from online banking for five consecutive days.


Pokemon Go Update Breaks Turtwig

September 6, 2019 | Global

A recent update to Pokemon Go, the popular augmented reality game, broke the application for many players. Pokemon collectors who were going after Turtwig found that the application crashed whenever they saw the new creature, making it impossible for them to “catch ‘em all.”


Slack Forced to Reassure Investors that Outages Were a Fluke

September 5, 2019 | New York City, NY

Recent outages affecting Slack have actually bit into corporate revenue, the company revealed. Following each outage, Slack credited its customers for their lost time, contributing to a revenue loss that depressed its stock price by over 14 percent.


Mortal Kombat Glitch Means Game Over for Players

September 4, 2019 | Global

Mortal Kombat is a difficult fighting game, but there’s one foe that even the most skilled player can’t beat – glitches. A bug in the Mortal Kombat multiplayer system allows players to force their opponents to lose a match, moving up in the global ranking system without actually fighting.


SpaceX Narrowly Avoids Satellite Collision Due to Bug

September 3, 2019 | Low Earth Orbit

Startup rocket company SpaceX is attempting to provide global internet coverage via its “Starlink” satellite system, but it’s still ironing out a few bugs. A communication outage in one of its satellites prevented the company from changing its orbit, forcing the European Space Agency to step in and prevent a dangerous collision.


AWS Outage Stymies Reddit Users

August 31, 2019 | Global

Reddit is hosted on AWS, check means that if AWS goes down, Reddit goes down too. Although this outage was not technically Reddit’s fault, this didn’t prevent the world’s angriest social media users from going on Twitter to vent their spleen.


Xbox Live Racks up an Outage High Score

August 30, 2019 | Global

Xbox Live is frequently down, and this August’s outage was yet another example, with players unable to log in or play games – including the blockbuster hit Fortnite – for several hours on a Friday night.


Banking Glitch Locks Customers Out of Mobile Apps

August 30, 2019 |United Kingdom

Both HSBC and Tesco Bank reported glitches affecting hundreds of users for over 24 hours, preventing them from logging into their apps on mobile phones or conducting online banking. Many users took to Twitter in outrage.


RBS and NatWest Hit Customers with Repeat Glitch

August 27, 2019 | United Kingdom

For the second time in the month of August, RBS and NatWest hit UK customers with an outage, preventing them from visiting their main websites. Although customers could still withdraw cash using direct links, many of them didn’t know this and took to social media to voice their concerns.


Glitches took many global companies to school this month, leaving them with vocal and angry customers on Facebook, Twitter, and more. Save yourself from customer ire with an anomaly detection solution from Anodot and keep your platforms running smoothly.

Written by Anodot

Anodot leads in Autonomous Business Monitoring, offering real-time incident detection and innovative cloud cost management solutions with a primary focus on partnerships and MSP collaboration. Our machine learning platform not only identifies business incidents promptly but also optimizes cloud resources, reducing waste. By reducing alert noise by up to 95 percent and slashing time to detection by as much as 80 percent, Anodot has helped customers recover millions in time and revenue.

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