Customer Success Engineer (CSE)- APAC

APAC

Anodot, Inc. is searching for a Customer Success Engineer (CSE) to join our growing Customer Success team.

A successful CSE will form and build customer relationships post the sales process and throughout the lifecycle of the account and develop a deep knowledge of our system. You will own all aspects of customer nurturing, including driving engagement, maintaining overall customer satisfaction, and retention. You are comfortable under pressure and adept at creative problem solving. You work proactively to set and maintain expectations and serve as the voice of the customer internally.

If you are technically proficient and have the patience and passion to guide customers and stakeholders through all the capabilities of our products and solutions, this role will enable you to showcase your talent and make an impact. Our ideal candidate will be poised for explosive growth while remaining committed to keeping our customers healthy and happy.

RESPONSIBILITIES

  • Serve as the primary point of contact for customers after implementation, and assume overall customer responsibility and escalation management
  • Develop a trusted adviser relationship with customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging our solution to achieve full business value
  • Stay current with the most recent changes to our product and educate customers on offerings and updates
  • Identify and communicate customer pain points to the product team
  • Identify renewal risks and collaborate closely with team members support renewals and expansion opportunities

REQUIREMENTS

  • 2+ years of hands-on experience in managing large, complex accounts
  • 2+ years of experience with advanced data analytics (SQL is a plus)
  • A passion for customers and problem-solving
  • Strong analytical skills, with the ability to translate data
  • Strong technical background working with data collection and transformation
  • Comfort in a startup environment we move quickly and wear many hats in a dynamic environment
  • Embody strong account management skills; comfortable and seasoned in managing external partners and providing exceptional customer support
  • Ability to manage multiple customer projects simultaneously
  • Self-starter with demonstrable ability to work independently and creatively
  • Self-driven, an overachiever and dedicated to meeting personal and team goals

APPLY NOW

To apply email us at
jobs@anodot.com
your CV, cover letter
and we’d love to know why
do you want to work at Anodot.