Director of Customer Success

U.S. – Silicon Valley

Anodot Inc. is searching for a Director of Customer Success to join our growing Customer Success team.   As a director of CS you will manage the US team, help implement best practices and grow the team. In addition, you will manage a selected number of accounts. The ideal candidate will be comfortable under pressure and adept at creative problem-solving.  The expectation is to work proactively to set and maintain expectations and serve as the voice of the customer internally.

 

Candidates must be technically proficient and have the patience and passion to guide customers and stakeholders through all the capabilities of our products and solutions, this role will allow you to make an impact in a fast-growing start-up.  Our ideal candidate will be poised for explosive growth while remaining committed to enabling success within our client base.

RESPONSIBILITIES

  • Serve as the primary point of contact for customers from onboarding, through implementation, and assume overall customer responsibility and escalation management
  • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging our solution to achieve full business value
  • Stay current with the most recent changes to our product and educate customers on offerings and updates
  • Identify and communicate customer pain points to the product team
  • Identify renewal risks and collaborate closely with team members support renewals and expansion opportunities
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

REQUIREMENTS

  • A passion for customers and problem-solving
  • Strong analytical skills, with the ability to translate data
  • Strong technical background working with data collection and transformation
  • Comfort in a startup environment we move quickly and wear many hats in a dynamic environment
  • Embody strong account management skills; comfortable and seasoned in managing external partners and providing exceptional customer support
  • Ability to manage multiple customer projects simultaneously
  • Ability to create structure in ambiguous situations and design effective processes
  • Self-starter with demonstrable ability to work independently and creatively
  • Self-driven, an overachiever and dedicated to meeting personal and team goals Experience
  • 5+ years of hands-on experience in Customer Success, managing large, complex accounts
  • 2+ years of experience in people management and development; demonstrated leadership through accountability, continuous learning, and improvement
  • 2+ years of experience with advanced data analytics (SQL is a plus)

APPLY NOW

To apply email us at
jobs@anodot.com
your CV, cover letter
and we’d love to know why
do you want to work at Anodot.