Customer Experience Monitoring

Proactive B2B customer success monitoring

Monitor 100% of your business data in real-time with Anodot. Identify potential issues before your customers open a support ticket, prevent churn and facilitate upsell opportunities.

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Uncover hidden insights

Gain granular visibility into issues buried in topline KPIs and deliver exceptional customer experience. Anodot automatically analyzes the vast volumes of application and business data for anomalies in:

Logins & users

Usage patterns

Application performance

Feature utilization

Customer support

Service level adherence

Gain a competitive edge with proactive support

B2B customers are becoming increasingly demanding. To meet their needs, vendors need greater visibility and granular monitoring of their customer data. Measuring and improving the customer experience is critical to maintaining a competitive advantage and driving customer retention, revenue expansion and enterprise valuation over time. Individual customer usage and experience data is too volatile for static monitoring which consistently triggers false positive alerts or misses potential issues entirely – two sides of the same coin.

AI/ML-based autonomous solutions capable of automatically adapting to fluctuating behavior and proactively alerting support teams before customers open a support ticket are critical for avoiding blind spots and paving the way for upsell opportunities. Static monitoring approaches based on dashboards and manual thresholds aren’t sensitive, robust or agile enough to withstand this challenge. To keep business on track in a demanding market, AI-based granular monitoring, combined with proactive incident management and visibility into upsell opportunities, is non-negotiable.

Integrate your customer data sources

Anodot is an autonomous monitoring solution that uses patented technology to monitor 100% of your data in real-time. Anodot learns the normal behavior of all your business metrics and constantly monitors their every move. Simply use our API or one of our built-in collectors to integrate data from applications, databases and streams, storage, CRM, analytics tools, and IT infrastructure for a comprehensive, correlated understanding of anomalies.

Real-time insights and alerts

Anodot autonomously distills billions of data events into the single spot-on alerts that you need to know about right now, so you can detect application and customer experience issues faster. For each incident, Anodot groups correlated anomalies and identifies all events and contributing factors, for the fastest time to resolution. Alerts are seamlessly integrated into your existing workflow through text, email, Slack, Jira, Webhook, PagerDuty or any of your other favorite channels.

Fully autonomous B2B monitoring

Anodot is a completely autonomous solution, so there’s no need to define what data to look for or when, no manual thresholds to set up or update. Furthermore, with Anodot’s adaptive alert dashboard you can easily create advanced customer success monitors. The system’s alert reduction mechanism ensures that you can leave alert storms, false positives, and unidentified incidents behind.