Monitoring Customer Health & Engagement | 12 min
Monitoring Customer Health & Engagement | 12 min
This webinar gives a behind-the-scenes look at how Anodot uses its own product to monitor its customers’ health and engagement. More than 60% of tickets handled by Anodot’s support team are generated from monitoring alerts that notify us about real-time changes in our customer’s data rate and data usage. This immediacy allows our customer support team to take a proactive approach, as we often find issues before customers do.
This webinar gives a behind-the-scenes look at how Anodot uses its own product to monitor its customers’ health and engagement. More than 60% of tickets handled by Anodot’s support team are generated from monitoring alerts that notify us about real-time changes in our customer’s data rate and data usage. This immediacy allows our customer support team to take a proactive approach, as we often find issues before customers do.
Automated customer experience monitoring isn’t just nice to have -- hidden issues can cost you much more if left undetected. Join this webinar to learn how Anodot and Autonomous Business Monitoring can help you and your business.
Why telcos need AI analytics, such as
anomaly detection and forecasting
anomaly detection and forecasting
How AI/ML provides the ability to identify the root causes of network operations glitches and outages
Use cases across all aspects of the
telecom business
telecom business
How AI analytics is helping telecoms quickly boost revenue growth, while also improving network capabilities and enabling faster processing of large volumes of data
