Anodot AI-powered Analytics for Telcos
Provide innovative services, better manage network operations, and decrease customer churn
For telecom companies, even the tiniest drop in service quality or availability can not only undermine the trust that customers put in them, but can cost millions of dollars.
The challenge is further complicated by having to track and analyze terabytes of streaming data at detailed levels trying to discover any underlying network performance issues to avoid unexpected outages.
ANALYZING NETWORK DATA FOR ACTIONABLE INSIGHTS
Anodot can analyze and generate insights for terabytes of siloed network data, to promote insights when incidents occur.
Understanding how various attributes correlate to individual customers is crucial. Anodot’s AI-powered analytics ensures subscriber satisfaction by automatically tracking and correlating multiple business KPIs coming from many data sources, like correlating customer behavior usage data with IT data.
Outgoing roaming events must be properly orchestrated to an end customer’s home carrier. To allow mobile carriers to address revenue risks, Anodot’s AI-powered analytics can quickly identify and consider issues with subscriber event processing, account details, and billing by detecting and diagnosing anomalies early.
Revenue Assurance analysts need to be able to focus on “positive” results and not waste time with “false positives.” Anodot’s AI analytics presents the big picture and speeds the process for assuring a carrier’s revenues by identifying revenue leakage as it happens, and surfacing discrepancies between expected results and how events are actually billed.
Anodot’s AI-powered analytics extracts real-time insights from customer usage patterns and behavior by collecting and analyzing information from billing systems, network operations, subscriber accounts, and the customer care systems themselves. With this, Telcos can enhance customer relationships and drive loyalty.
Drive Real-Time Root Cause Assessment and Action
Anodot Quickly Gets to the Root of the Issue
Anodot’s AI-powered Analytics automatically learns your business data’s normal behavior, even tracking cross-platform data across the telecom enterprise, and then provides real-time alerts on any metric or combination of metrics that behave abnormally.
By tracking data over time to automatically detect anomalies, Anodot delivers real-time alerts that can optimize service levels, reduce service downtime, improve customer satisfaction, and maximize profitability.
Incident Detection and Notification
Anodot’s AI Analytics tracks all the telco-related KPIs you need to know, like:
- Minutes of Usage (MOU)
- Call Drop Rate (CDR)
- HOSR (Handover Success Rate)
- ARPU ( Average Revenue Per User)
- ARPM (Average Revenue Per Minute
- International Roaming Revenue
- Regional Roaming Usage
- Average Call Duration
- Network Usage
- Network Congestion
A multinational telecommunications company uses Anodot to improve customer service and revenue.
“Anodot’s automatic anomaly detection gives us faster insights to ensure we deliver the best experience and reliable services for our customers.”
Take a closer look at how Anodot’s AI analytics delivers insights for telecom companies.
The Build or Buy Dilemma For Anomaly Detection
Take time to weigh the benefits and challenges of whether to build or buy an anomaly detection system.
Extending Competitive Advantage in Telecom
Explore this white paper prepared by anlysts at EMA, presenting five use cases for applying AI analytics in telecom services.
Managing Telecom Network Operations with Anodot
Ensure end-customer satisfaction and quickly mitigate any network performance issues.
You’re in Great Company
Hundreds of data-driven companies use Anodot, including:
Discover Business Incidents in Real Time
“Anodot…allowing more businesses to identify issues and opportunities in real time that otherwise could have taken weeks to discover.”