Anodot enables Cellcom to identify and remediate network issues before they impact the customer experience while improving operational performance
Originally published in Business Wire on February 8, 2022
ASHBURN, Va. –Anodot, the autonomous business monitoring company, announced that Cellcom Israel, a leading communications service provider in Israel, has selected Anodot’s end-to-end zero-touch network monitoring solution to improve service availability and provide early detection of potential network issues before they impact the customer experience. Anodot’s real-time autonomous monitoring platform will enable Cellcom to maintain a high level of network performance and deliver a broad range of services.
With new technologies like 5G being introduced, and new service offerings enabled by this, communication networks are becoming increasingly complex to manage and monitor. Today’s communication service providers are expected to handle, manage, optimize, monitor and troubleshoot multi-technology, multi-service and multi-vendor networks. The biggest challenge is balancing the innovation that pushes for new technologies and services with the need to provide robust, high-quality products and services. Using Anodot’s end-to-end zero-touch network monitoring solution, Cellcom can reduce the time it takes to detect and resolve potential network issues, keeping customer satisfaction high and reducing the operational costs of maintaining its network.
“Today’s users expect the highest level of service with no downtime,” said Yaniv Koriat, CTO & VP technologies, Cellcom. “With Anodot’s real-time monitoring, we are convinced we will drive high levels of service availability, improving the experience for our subscribers across a variety of services. Anodot will help increased network visibility, helping us quickly detect and remediate potential problems, which will provide unparalleled levels of customer service and save operational costs.”
“CSPs are just starting to deploy a range of emerging technologies that will provide more services to their customers,” said David Drai, CEO, Anodot. “Customers have high expectations, little patience for network failure, and customer churn is a real concern for operators. To keep customers happy, CSPs need to identify potential service issues as quickly as possible. Early and accurate visibility into network blindspots means fewer truck rolls and improved operational expenses.”
For more information about Anodot’s Zero Touch Network Monitoring, please visit: https://www.anodot.com/zero-touch-network-monitoring/
About Cellcom Israel
Cellcom Israel Ltd., established in 1994, is a leading Israeli communications group, providing a wide range of communications services. Cellcom Israel is the largest Israeli cellular provider, providing its cellular subscribers with a broad range of services including cellular telephony, roaming services, text and multimedia messaging, advanced cellular and data services and other value-added services in the areas of mobile office, data protection etc., based on Cellcom Israel’s technologically advanced infrastructure. The Company operates advanced networks enabling high-speed broadband and advanced multimedia services. Cellcom Israel offers nationwide customer service including telephone customer service, retail stores, and service and sale centers. Cellcom Israel further provides OTT TV services, internet infrastructure and connectivity services and international calling services, as well as landline telephone services in Israel. Cellcom Israel’s shares are traded both on the New York Stock Exchange (CEL) and the Tel Aviv Stock Exchange (CEL). For additional information please visit the Company’s website http://investors.cellcom.co.il.
Anodot’s Business Monitoring platform uses machine learning to constantly analyze and correlate every business parameter, providing real-time anomaly alerts and forecasts in their context. Fortune 500 companies, from digital business to telecom, trust Anodot’s patented technology to reduce time to detection and resolution for revenue-critical issues by as much as 80 percent. Anodot is headquartered in the United States and Israel, with sales offices worldwide. To learn more, visit www.anodot.com and follow them on LinkedIn, Facebook, and Twitter.