Anodot’s AI-Powered Analytics Ensure Customer Satisfaction and Superior Uptime for LivePerson
LivePerson, the leading provider of mobile and online messaging business solutions, is leveraging Anodot’s AI-powered analytics solution to track massive amounts of business-critical data and metrics in real time. By catching hidden issues and uncovering glitches, Anodot enables LivePerson to avoid downtime so the 18,000 businesses relying on conversational interfaces, such as messaging, can connect with consumers continuously and smoothly.
“We manage an extensive amount of data, so avoiding downtime for our customers is crucial,” said Oded Avissar, Director of IaaS Engineering at LivePerson. “Anodot surfaces potential issues in real time, helping LivePerson to continuously deliver on its mission to transform how consumers communicate with brands.”
LivePerson generates nearly 2 million metrics every 30 seconds in a global array of data centers. Adding to the complexity, many of LivePerson’s metrics are seasonal, meaning they increase and decrease over the course of a day or week. Anodot detects anomalies in this vast amount of streaming data, turning them into valuable business insights and alerting LivePerson to technical issues that correlate with customer data.
Since Anodot is agnostic to data origin or type of data, it tracks metrics coming from a variety of sources, such as bare metal servers, application data, virtual machines, and customer behavior.
“With millions of metrics coming in daily, companies don’t have the ability to efficiently track vast amounts of customer data without risking the potential of missing essential insights, which leads to damage monetarily and reputationally,” said David Drai, CEO and Co-founder of Anodot. “Our machine learning algorithms and data analytics software ensures that LivePerson and our other clients worldwide are alerted to issues in real time and guarantee customer satisfaction.”
For more information, read the LivePerson case study.
Anodot illuminates business blind spots with AI analytics, so companies will never miss another revenue leak or brand-damaging incident. Its automated machine learning algorithms continuously analyze all business data, detect the business incidents that matter, and identify why they are happening by correlating them across multiple data sources. Anodot customers in fintech, ad-tech, web and mobile apps, and other data-heavy industries use Anodot to drive real business benefits like significant cost savings, increased revenue and upturn in customer satisfaction. Founded in 2014, Anodot is headquartered in Ra’anana, Israel, and has offices in Silicon Valley. Learn more at www.anodot.com.
LivePerson, Inc. (NASDAQ: LPSN) is the leading provider of mobile and online messaging business solutions, enabling a meaningful connection between brands and consumers. LiveEngage, the Company’s enterprise-class, cloud-based platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with friends and family. More than 18,000 businesses, including Citibank, HSBC, EE, IBM, L’Oréal, PNC, and The Home Depot, rely on the unparalleled intelligence, security, and scalability of LiveEngage to reduce costs, increase lifetime value, and create meaningful connections with consumers. For more information, please visit www.liveperson.com. To view other global press releases about LivePerson, please visit pr.liveperson.com.
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