The future is tech. There’s no doubt there. AI and cloud computing have all grown over the last decade, but great growth comes with great growing pains. That’s where managed service providers (MSPs) come into play.
MSPs solve the growing pains of migrating to the cloud, cybersecurity risks, or outgrowing your current tech stack. By helping you outsource your cloud communications, MSPs let you focus on your profits, turning would-be fire drills into a “just so you know” email because of pre-emptive monitoring services. (There’s a reason why more than 60% of organizations are expected to be dependent on MSPs by 2024.)
That said, before you can work with the MSP of your dreams, you must find the right one for your business. This can be more challenging with the space constantly changing, and new MSP players entering the field.
But don’t panic, we’ll help you keep up to date!
Here are our recommendations for the top 10 managed service providers in the US as of 2024.
What Key Features Should You Look for in Managed Service Providers?
Before our recommendations, let’s discuss how we decided on these rankings.
We took into account these five important features:
- Monitoring and support. This is our number one feature for a reason. Ultimately, your MSP should solve problems you don’t need to know about. A provider that quickly closes tickets and offers regular monitoring is essential.
- Security. Our recommended MSPs are all known for their threat detection, data protection, HIPAA, GDPR, and other industry-specific compliances, as well as various certifications.
- Scalability. Ideally, your MSP should be able to grow with your business, matching you stride for stride as you increase profits. If you’re adding a new feature or service, you want your MSP to be able to help, not hinder.
- Transparency and cost. Clear communication is a must. Affordability is a close second. We considered these two together since some MSPs can have hidden fees.
- Reputation and reviews. Before making final decisions on an MSP, consider client testimonials and case studies (Don’t be afraid to ask for references.)
Considering these five criteria, here are our recommendations for the top 10 MSPs in the US.
Top 10 MSPs in the US Comparison Chart
Here are our top managed service providers at a glance:
Jack of All Trades: Presidio
Presidio is the MSP for you if you need cloud services, security, networking, or updates to your data center infrastructure.
You’re in the hands of experts here. Presidio is known for being a well-liked and well-trusted service provider. Their suite includes a full life cycle model of managed, professional, support, and staffing services. If you have even the most obscure tech problem, there’s a guarantee one of its technicians knows a fix.
Pricing
With great expertise comes great price tags. With great expertise comes great price tags. Presidio will work for time and materials or a fixed price. If you choose the latter, prepare to pay a higher than usual budget.
Pros
There’s a lot of like with Preisido. You’ll get white glove support and end-to-end customer experience. Presidio can solve any cloud problem, whether implementing a state-of-the-art VoIP system, physical or cybersecurity, strategy, consulting, solutions design, etc.
Presidio’s employees have extensive experience in the cloud, so you don’t need to sweat your cloud migration with this MSP.
Cons
Prices can be high. You get what you pay for, especially with this MSP, but you’ll most likely be paying more than standard.
Overall Rating
Presidio is truly a jack of all trades when it comes to MSP. It can help you handle any project for any industry, and customer reviews confirm how much you can trust the project. If you can afford the steeper price, you’ll get quality services and an MSP that can help you scale while improving efficiency – and revenue.
That’s why our overall rating for Presidio is a 4.7.
Top for Cybersecurity: Magna5
Need cybersecurity? Magna5 is the MSP for you. Its main offers are IT, cloud, and cybersecurity solutions. Magna5 is known for reducing customer data-related risks while improving business system efficiency. Its target audience is mid-market to enterprise-sized companies.
One important thing to note is that Magna5 only operates in the American market. There’s a reason this provider is on our list of the top 10 MSPs in the US and not in our top 10 MSPs for Israel!
Pricing
Magna5 is very transparent with its clients regarding services and has no hidden fees. It offers customized pricing models to best suit your business needs.
Pros
Magna5’s technical experience means you don’t have to worry about data security. This MSP has also worked with various industries, from education, government, financial, manufacturing, and healthcare, so it is well-versed with industry-specific compliance and regulation requirements, making Magna5 the ideal choice for Fintech, DevOps, and healthcare companies.
Cons
Support can sometimes be laggy since some Magna5 workers are in different time zones. Magna5 can also be a little over the top in educating its user base, so expect a lot of emails regarding onboarding.
Overall Rating
Magna5’s protection from security threats, real-time monitoring dashboards, and rapid recovery make it a great MSP for improving cybersecurity.
We give Magna5 an average rating of 4.6.
Fan Favorite: Integris
Integris is a fan favorite because of its known ability to deliver IT-managed services, cybersecurity, IT strategy consulting, and cloud consulting. This MSP’s mission is to provide personal service as a national company. (And they do a good job at it!)
Integris offers a 24/7 help desk with various services. These services range from best-in-class dedicated vCIOs to specialized compliance and security advisory services, making it the ideal MSP choice for many businesses.
Pricing
Integris offers custom pricing models depending on your company size.
Pros
Integris is known for being good at what it does – it focuses specifically on breach detection and incident response, digital forensics, expert testimony, and threat/attack simulations.
If you need to get your IT system back on track or prepare for the cloud, Integris is a great choice for the US market!
Cons
Integris’ pricing model, while custom, is known to be a bit higher for the services it provides. Considering the quality of its services, you certainly get what you pay for – but expect that payment to be more of a pretty penny.
Though it works with a wide range of businesses, Integris primarily focuses on general business services, legal, financial, and non-profit, with some advertising/marketing and government businesses.
Overall Rating
With the wide portfolio of businesses it serves, it’s no surprise that Integris’ rating is 4.6. The only drawback to this MSP (in our opinion), is it’s not the best choice for larger, enterprise-sized businesses.
Best for IT Management: TruAdvantage
TruAdvantage is a great MSP if you need a provider specializing in IT-managed services consulting and who can support increasing productivity and scalability.
TruAdvantage is known for its zero-minute wait time and the fact that you can talk to a real person. It also offers cybersecurity services, and its expertise in migrating clients to the cloud is unparalleled. This MSP has worked with various industries, including medical, business, legal, non-profit, and marketing.
Pricing
TruAdvantage tailors its costs to the client. Its pricing model will vary depending on your company’s size, industry, and what you specifically need. It also offers a “90 days of satisfaction or free” service because TruAdvantage is confident in its ability to provide for any client.
Pros
TruAdvantage has an excellent reputation, retaining 100% of its clients since 2012. It’s a great choice for IT management because of its focus on improving your systems for efficiency training and scaling.
Cons
TruAdvantage is skilled in both IT and cloud communications. Still, it doesn’t have as much experience handling larger, enterprise-sized clients since it focuses on mostly small- to mid-market businesses.
That doesn’t mean it’s a bad choice for a big company, as TruAdvantage’s client testimonials paint a clear picture of this MSP’s hard work, but if you’re looking for an experienced MSP for big enterprise clients, you might want to look elsewhere.
Overall Rating
Overall, we rate TruAdvantage a 4.5. Its ability to provide high-quality IT services and cybersecurity means TruAdvantage is one of our favorites in the US, but maybe not the best pick for a large business looking to continue to scale.
Best MSP for FinTech: Artelogic
Need help with your cloud migration strategy for your FinTech company? Artelogic is the MSP for you. Expect outstanding results and guaranteed growth.
Artelogic is a Ukraine-based company with branches in New York that services clients across the globe. It is known for working in financial services and IT industries but has experience with supply chain and eCommerce companies. This MSP’s clients are predominantly midmarket, but it does work with some small and enterprise-sized businesses.
Pricing
Artelogic’s pricing model fluctuates depending on your company size, the number of hours of support you need a month, and your project scope.
Pros
Artelogic has raving reviews and can help with anything from developing resources for cloud solutions to website maintenance, front-end and backend support, and even UX and style guide creation.
This MSP is extremely experienced in the FinTech and IT world, and it’s known for hitting the ground running. If you have a project where you need rapid guidance and support, Artelogic is a great pick.
Cons
This MSP is not the best choice for 24/7 monitoring. If you’re having cybersecurity troubles, that’s not Artelogic’s area of expertise.
Artelogic also doesn’t usually work with projects larger than $50,000. While it does have enterprise-size clients, if you’re working with a big-budget project, you might be better off looking elsewhere.
Overall Rating
Overall, we give Artelogic a 4.5 rating. It offers FinTech and IT companies fantastic services, but this MSP’s lack of 24/7 monitoring brings its score down slightly. If you’re looking for help migrating to the cloud its a great choice.
Top MSP for SAP: Protera
With over 20 years of experience, Protera is an MSP that can help you completely transform your SAP organization just like that. Protera’s FlexBridgeSM platform has helped customers save up to 50% of time and costs when managing IT applications on the cloud. You’ll be in good hands with this MSP.
Protera is a global SAP® partner with certifications in cloud, application management, hosting, global outsourcing, and SAP HANA. Services include cloud modernization and managed services, SAP migration and managed services, and IT security and disaster recovery. No matter if you’re working on Microsoft Azure, AWS, or Google Cloud, Protera can help.
Pricing
Contact Protera’s sales teams for a custom pricing model that varies depending on company size and the nature of the project.
Pros
Protera’s expertise is guaranteed. It can help you dust off your cloud services – or your old equipment, if you need to finish the migration. Since Protera has decades of experience with IT management and updating and optimizing workloads in the cloud, you can expect its teams to hit the ground running.
Cons
Protera is an easy pick for any SAP company, hands down. Its only fault is that there is some pricing mystery, and it specializes in SAP businesses. If your company isn’t in systems, applications, and products, it’s still a great choice, but onboarding will take a little longer!
Overall Rating
Overall, we rate Protera a 4.5. Its only downside is the lack of visibility around pricing. But if you’re a SAP business looking for help in the cloud, this is the MSP for you.
Top MSP for Hybrid Cloud: IBM
IBM has been around over a century for a reason. IBM Application Management is your go-to for MSP hybrid cloud solutions, offering a wide suite of services to help support your current IT stack and help you continue to grow in the cloud.
Pricing
IBM Application Management has customized pricing plans for all services, offers real-time monitoring analysis, and is a company ready to support you regardless of the industry. IBM is perfect if you’re looking to grow on a global scale.
Pros
Pricing and monitoring is top-tier. IBM Application Management provides data-managed services with intelligent self-healing automation and specialized services for cybersecurity. Downtime will be reduced while your efficiency increases. That’s not to say IBM has no downsides.
Cons
IBM Application Management has so many customers it’s hard for it to provide constant support. You won’t get the same customization regarding tools, monitoring, and customer support as you would with a smaller, more localized company.
IBM Application Management also has more mixed reviews. Users who need regular customer service found IBM to respond much slower than they would have liked. While also known for its usefulness, IBM’s tools can be tricky to integrate.
Overall Rating
Overall, IBM Application Management gets a 4.3 from us. It’s a great MSP option if you’re looking to use hybrid cloud solutions, just prepare yourself for less support than your average MSP experience!
Best for Big Projects: Intetics Inc.
Looking for web, custom software, or AI development? Then, Intetics Inc. is our pick. Though on the pricier side of our list, it’s equipped to handle larger projects, especially for midmarket clients.
Intetics Inc. is known for its custom software application development, IT-managed services, and “all-things-digital” offerings made with blockchain, GIS/UAV/LBS, IoT, and SMAC. It’s also experienced with supporting and managing your infrastructure with the latest DevOps tools and migrating you to the cloud.
Intentics’s Predictive Software Engineering network is a go-to provider for innovative solutions. Its background is in software engineering, which means custom and quality solutions. Industry-wise, Intetics is most familiar with medical, navigation/GPS, financial services, education, and e-commerce sectors, but it welcomes any client.
Pricing
Intetics offers pricing packages starting at $50,000+, though its pricing tier varies from $300,000+ for small businesses to $1,000,000+ for enterprises.
Pros
Intetics Inc. is upfront, transparent, and uses the best talent. This MSP’s strengths are in talent acquisition and retention and guaranteed results. It will address any roadblocks you have and openly communicate with you throughout the process. It can help you augment your internal team while addressing backlogs or bottlenecks. Its reviews are glowing, and there’s little not to like…
Cons
Expect a high price tag. If you’re looking at a big project and need the lift, Intetics Inc. can help. If you’re looking for something cheap – or more flexible – you’re probably better off with a different MSP.
Overall Rating
Overall, we give Intetics Inc. a 4.3 average rating. Its less flexible and higher pricing models reduce its overall score but know you’re paying for quality. If you have the budget and need the lift, its services will help.
Best MSP for Multicloud Solutions: Rackspace
Finding a multi-cloud solution provider who can keep up with you stride for stride by making end-to-end solutions that scale across applications, data and security, and more, is difficult. But don’t worry – we did the heavy lifting. After searching far and wide, we can confidently say Rackspace is our go-to choice for multi-cloud.
Rackspace Technology is a global MSP. Typically customer asks include projects to build new revenue streams, create customized experiences, and increase efficiency. You can expect world-class talent at this MSP. It lives up to its motto to work faster, smarter, and to stay ahead of the curve for tech.
Rackspace works with a huge range of industries. From finance to government to healthcare to media and entertainment, you’ll be covered here.
Pricing
You’ll have to contact Rackspace’s sales team to get a custom quote. Prices vary depending on company size and project ask, but reviews stated that Rackspace is on the more expensive end for MSPs.
Pros
Expect user-friendly interfaces that simplify the cloud. Tasks are streamlined and time-efficient. Be it infrastructure or cloud environments, Rackspace is known for its reliability, expertise when responding to customer questions or requests. Its expertise expands into AWS, Google Cloud, Kubernetes, Microsoft Azure, and more partner platforms.
Cons
Some users have complained that Rackspace’s spam/scam protection is not fully optimized, especially in regards to their email hosting platform. Costs are also a little higher than the other MSPs on this list.
Overall Rating
For all that Rackspace is the MSP to go to for bespoke multi-cloud solutions, their higher prices and spam/scam protection means their overall rating is a 4.2. If you’re looking for personalized cloud services, this is the MSP for you, but be prepared for their more expensive price tag.
Best for Disaster Recovery: SADOS MSP Inc.
Looking to get back on your feet after a security breach? SADOS can help. SADOS works with businesses across the United States and specializes in remote and IT businesses. Its client base is an even split between small- to mid-market businesses.
This MSP also focuses on the help desk and optimizing cloud workflows while helping with disaster recovery and other managed services.
Pricing
SADOS MSP Inc.’s prices vary depending on how much support your organization requires and its size. Its prices are based monthly, and features are provided depending on the tier you decide on.
Since it often works with smaller businesses and its usual project size is typically below $10,000, its prices are, unsurprisingly, not as high as some other MSPs on our list.
Pros
If you need to recover from an IT disaster and quickly get back on your feet – and you’re doing so with a limited budget – SADOS can be a lifesaver. Its straightforward pricing model means you know what you’re getting into, and its complete focus on IT services means you’re in the hands of experts.
Cons
With that said, there are limitations to SADOS because of its specificity. It’s likely not the best choice for you if you’re not in the IT business since that’s outside its usual client focus. It also doesn’t have any flexible pricing models.
SADOS also, despite having great reviews, doesn’t have as many reviews as some other organizations on this list, which makes it harder to get a full picture of its business and services.
Overall Rating
Because of its more limited scope of offers, pricing scheme, and reviews, we give SADOS MSP Inc. a 4.1. It’s a great option if you’re an IT company looking for IT-managed services, especially disaster recovery. Still, if you don’t fit that bill, we recommend reviewing any other MSPs on this list.
FAQ
How do MSPs Work?
MSPs provide outsourced IT, tech, and cloud communication services to businesses of varying sizes and in differing fields. It works by first assessing the current state of your company’s infrastructure and business needs, before adding monitoring tools and proactive maintenance practices to ensure the company can function smoothly.
How do I Know if My Business Needs an MSP?
Consider your company size and how often you’re spending time on IT and tech issues.
Does your company have limited IT experience, frequent tech issues, a need for regular support, and/or issues keeping up with constant changes in compliance?
If you answered yes to any of these questions, it would be worth your time to consider working with an MSP.
Why Are Some MSPs More Expensive?
Management service providers scale their pricing models depending on their clients and the services needed. Pricing structures vary from tiered pricing to fixed pricing to service-based pricing.
Physical location of the client or MSP, how complex your company’s technological infrastructure is, the size of your company, and how often you need support are all factors that can either increase or decrease your MSP price tag. Make sure to get multiple quotes from different MSPs to get the best offer.
What Kind of MSP Do I Need?
Consider what kind of tech support you want. MSPs are great for getting IT support or that extra lift you need to finish your company’s cloud migration.
When searching for MSPs, consider those who utilize third-party tools that can work with native cloud tools. If you want to get to the bottom of how much it costs in the cloud, you might want a provider like Anodot to work alongside your MSP.
Getting Help for Cloud Services
Migrating to the cloud and managing cloud costs is just the cherry on top of running a profitable, forward-facing business. This is why no matter what MSP you decide, it’s imperative to have one that works with tools that can maximize your cloud costs and keep happy customers. Anodot’s cloud cost management solution lets you visualize the costs of working in the cloud and optimizes your spend without sacrificing efficiency.
Anodot gives you 100% visibility, so you can view all your multicloud and K8 data in one place. For MSPs and their clients wanting to adopt a more FinOps approach to the cloud, Anodot clarifies how much it costs to be in the cloud by working with your team to help spot irregular cloud spend, helping make your systems more efficient and cost-effective.
Want to try it out or learn more about what MSPs and Anodot can do together? Talk to us for more insight into cloud usage, costs, and how much you can save annually.
Written by Anodot
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