Telco Monitoring

Keep your business operations on track

Anodot continuously monitors 100% of your business operations data
to surface potential issues in real time
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Growth and profitability
require robust monitoring

For telcos, managing and monitoring the growing number of products, campaigns, retail channels, prepaid and roaming services, billing, customer experience and support, and order and fraud management operations becomes a radical challenge. But staying on top of these metrics is crucial for ensuring that underlying business support systems enable profitability and growth.

Autonomous Monitoring for Telco Business Services

For telcos, managing and monitoring the growing number of products, campaigns, retail channels, prepaid and roaming services, billing, customer experience and support, and order and fraud management operations becomes a radical challenge. But staying on top of these metrics is crucial for ensuring that underlying business support systems enable profitability and growth.

Revenue and cost data is too volatile
for static monitoring

Since business data is so complex and dynamic, AI/ML-based autonomous solutions are critical for achieving business outcomes and avoiding blind spots. Static monitoring approaches based on dashboards and manual thresholds aren’t sensitive, robust or agile enough to withstand this challenge. To keep business on track, AI-based early detection of revenue issues and business system failures
Monitor your business performance autonomously
Monitor your business performance autonomously
With its patented ML approach, Anodot’s autonomous monitoring solution learns your business data’s normal behavior, even tracking cross-platform data throughout the telecom enterprise, and immediately alerts relevant stakeholders on any metric anomaly. A large telco company using Anodot was alerted to a drop in Prepaid Top-ups. Anodot correlated the drop to a spike in declined credit card transactions due to an external bank outage. Anodot enabled the company to detect the root cause as quickly as possible and resolve the issue with minimal effect to the bottom line.

OPTUS

Optimize customer experience and business operations

"We find Anodot's technology invaluable in identifying issues and opportunities buried deep in the data streams of different business and IT sources to optimize our customer experience and our business."

Jason Wong

Director, Network Analytics